ku 9apps Privacy Policy

This Privacy Policy applies to all users registered on and using the ku 9apps platform. By accessing our site or creating an account, you agree to the terms described in this policy. This policy is an integral part of ku 9apps's Terms and Conditions.

We believe you should have full control over your personal information. That is why we collect only what is necessary to provide our services, and store it to the highest security standards.

1. Information We Collect

ku 9apps collects certain types of information to keep your experience running smoothly and to process financial transactions securely. The information collected falls into two main categories:

1.1 Information You Provide Directly

When you register an account or use our services, the information you provide includes:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• Payment details — bKash, Nagad, Rocket, or bank account information
• Login credentials (username and password)

1.2 Automatically Collected Information

When you use our platform, certain information is collected automatically through technical means:

• IP address and device type
• Browser name and version
• Date, time, and duration of visit
• Information on which pages you visited and how long you stayed
• Referral source and click patterns
• Data from cookies and similar tracking technologies

2. Purpose of Data Collection

ku 9apps uses collected information only for specific and legitimate purposes. No information is used unnecessarily or for unauthorised purposes. The main purposes are:

• Creating, managing, and securing accounts
• Processing deposit and withdrawal transactions
• Identity verification and fraud prevention
• Providing customer support — via live chat and email
• Delivering bonuses, promotions, and VIP benefits
• Improving site functionality and fixing errors
• Meeting applicable legal obligations
• Customising your experience based on your preferences

3. Data Sharing and Third Parties

ku 9apps does not sell or rent your personal information to any third party. However, limited information may be shared with trusted partners in specific circumstances necessary for operating the service:

3.1 Payment Processors

Necessary information is exchanged with payment service providers such as bKash, Nagad, and Rocket to complete financial transactions. This information is used solely for verifying and executing transactions.

3.2 Technology and Analytics Services

Anonymous or aggregated data may be shared with reliable technology providers to monitor and improve site performance. You cannot be directly identified from this data.

3.3 Legal Obligations

Under a court order or a lawful request from a government authority, we are required to provide necessary information in compliance with the law. In such cases, we always follow a minimum-disclosure policy.

4. Data Security Measures

ku 9apps follows industry-standard technical and administrative measures to protect your information. Key security layers include:

• SSL (Secure Socket Layer) encryption — on all data transfers
• Strong encryption algorithms for storing sensitive information
• OTP verification for account access
• Regular security audits and vulnerability testing
• Staff access to data is strictly controlled and logged
• Server-level firewall and intrusion detection systems

However, no organisation can guarantee complete security when transmitting data over the internet. You should also use a strong password for your account and not share it with anyone.

5. Cookie Policy

Our website uses cookies and similar technologies, which are stored as small files in your browser. These cookies are of three types:

5.1 Essential Cookies

Without these, the site cannot function properly. They are required to maintain login sessions, verify security, and save form data. These cannot be disabled.

5.2 Functional Cookies

These cookies are used to remember your preferences — such as language selection and display settings. They make your experience more convenient.

5.3 Analytics Cookies

Information on which pages are used most and how users navigate the site helps us improve it. Data from these cookies is collected anonymously.

You can disable cookies at any time from your browser settings, though some site features may become limited as a result.

6. Data Retention Period

ku 9apps retains your personal information only for as long as it is necessary or legally required. General guidelines are:

• Active account data — for as long as the account remains open
• Transaction records — for the period required under financial regulations
• Closed account data — for a limited period after closure, unless there is a legal requirement
• Marketing-related data — until you withdraw your consent

After the defined period, data is securely deleted or anonymised.

7. Your Rights

As a ku 9apps user, you have the following rights over your own information:

• Right to Access: You can find out what information we hold about you.
• Right to Rectification: You can request correction of inaccurate or outdated information.
• Right to Erasure: Under certain conditions, you can request that your information be deleted.
• Right to Restrict Processing: You can object to your information being used for specific purposes.
• Right to Data Portability: You can request your information in a structured format.
• Right to Withdraw Consent: You can stop marketing communications at any time.

To exercise these rights, contact us by email. We will respond within 30 days after verification.

8. Minors' Information

ku 9apps strictly prohibits anyone under the age of 21 from opening an account or using our services. We do not knowingly collect any personal information from minors. If we become aware that a minor's information is in our database, it will be deleted immediately. Following the Responsible Gaming guidelines is part of our commitment.

9. Links to Third-Party Sites

Our platform may occasionally contain references or links to third-party sources. ku 9apps is not responsible for the privacy policies or data protection practices of those third parties. You should read the privacy policy of any external site before visiting it.

10. Changes to This Policy

ku 9apps reserves the right to update this Privacy Policy when necessary. For significant changes, registered users will be notified by email or through a notice on the site. The date of the latest update will always be shown at the top of this policy.

If you continue using the site after changes are made, it will be assumed that you have accepted the updated policy. We therefore recommend checking this page regularly.

11. Contact

If you have any questions or comments about this Privacy Policy, or if you have a request regarding your data rights, please contact our support team. Our support team is available 24 hours a day, 7 days a week in both Bengali and English.

• Live Chat: Connect directly from any page on the site
• Email: [email protected]

For more information, visit our About Us page, where you can find more details about ku 9apps's operations and values.